Send a link to close an account from the Dashboard

Send the account's legal representative a Dashboard link so they can complete account closure themselves.

Suspended accounts

Only Swan can act on Suspended accounts. If the account status is Suspended, you can't initiate closure.

Step 1: Send the link

1. Go to your Dashboard > Data > Accounts.
2. Locate the account closure link in the Close account tile.
3. Click-to-copy the link.
4. Send the link to the account's legal representative.

Tracking closure

Keep track of the account closure process on Dashboard > Data > Accounts as the account status changes.

Step 2: Legal representative completes the process

The account's legal representative opens the link you give them, then logs into their banking app. They choose a reason for account closure, then consent to closing the account with Strong Customer Authentication.

To complete the process, the account balance must reach zero; the account is then closed within 30 days.