Audience:
Membership language
You can choose and update the language used for account memberships. The following communications use the account membership language:
- The email your account members receive inviting them to accept an account membership.
- The letter included with the account member's physical card.
- When using their physical card, payment terminals and point of service (POS) screens.
By default, account memberships inherit the same language as the account. But some account members might prefer a different language than the one chosen by the account holder.
You can update the language for each account membership with the API. If you use Swan's Web Banking interface, eligible account members can choose the preferred language when inviting new account members through the app. Account members can also use the app to update their preferred language independently.
Supported languages
Several languages are available for account memberships:
- Dutch (
nl) - English (
en) - Finnish (
fi) - French (
fr) - German (
de) - Italian (
it) - Portuguese (
pt) - Spanish (
es)
fi)Finnish is a supported account language and account membership language with certain limitations:
- Finnish isn't available as a card language. When the account language is Finnish, the card language defaults to English, which includes card packaging and the language displayed on payment terminals.
- Finnish isn't available for the bank details document. When the account language is Finnish, the bank details document is generated in English.
Physical cards and membership language
The language used for physical cards can't be updated: like the four-digit PIN, it's coded on the card's chip. This holds for renewed cards too, because the expiring card's chip is replicated for the new card.
If an account member has a physical card that doesn't use their preferred language, you or the cardholder can fix it by following these guides in order: