Audience:
Notifications
Swan sends users an email notification inviting them to accept a new account membership.
The sender for all notifications is do-not-reply@swan.io.
Notifications are branded with your logo and accent colors configured in your Dashboard under Settings > Branding.
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When you invite someone to become an account member, Swan sends them an email invitation with a link to accept the membership.
Trigger: The invitation email is sent when a new account membership has the status InvitationSent. Depending on your integration approach, sending happens automatically through Swan's Web Banking interface or requires an additional API call when using the API.
Configuration: The invitation notification is sent based on your integration setup:
- Swan Web Banking: Invitations are sent automatically when using Swan's no-code Web Banking interface, unless the
canAddNewMembersWeb Banking setting is disabled in your Dashboard. - Swan Web Banking forked: If you've forked Swan's no-code Web Banking frontend, invitations are sent automatically.
- API integration: When using the API directly, call the
sendAccountMembershipInviteNotificationmutation to send invitation notifications. Learn more in the guide to send or resend membership invitation notifications.
If you forked Swan's Web Banking before the migration to partner-branded notifications on 12 March 2026, you must update your forked Web Banking to continue relying on Swan to send the invitation notification by email.
The email is sent to the account member's email address in their preferred language (or the account's default language if not set). Invitation notifications can be translated into multiple languages automatically. If you have feedback about notification translations, contact Swan Support and specify the notification and language.
If an invited member doesn't receive their invitation, you can resend it up to five times per day using the same mutation, as long as the membership status remains InvitationSent.