Fee billing rules

Banking fees are legally regulated: which fees you can bill your users directly, and how fees may be described, is framed by law.

Overview

All banking fees are legally framed and supervised by a regulator. In France, the regulator is the Autorité de Contrôle Prudentiel et de Résolution. Some fees are capped or forbidden because they are considered abusive, depending on the account holder's status. So only regulated entities can bill banking fees because they're subject to the regulator's supervision.

Swan Partners aren't acting as regulated financial entities, so you can't bill directly for banking fees, even if your product offers support associated with these fees. In other words, you can't include banking fees in your pricing offer as fees you charge your users.

If the product you've built brings value (for example, in the preparation of payment orders), you're authorized to bill for this functionality under the appropriate denomination. To do so, your product must add value for your client.

Authorizations

• You can charge your customers for all the functionalities not considered banking fees.
• If your product improves or eases the preparation of payment orders, you can bill that function directly.
• You can present the functionalities considered as banking fees to your customers.

Restrictions

• You can't charge your customers for banking-related fees. For example, you can't charge fees for opening an account, scheduling a payment, or using a card.
• You can't present your offer with wording reserved by law to the banking and payment services bill. The banking fee descriptions are harmonized by law to help all users understand them clearly. Using this wording is exclusively dedicated to the presentation of banking fees.

Example

Your product helps detect the amount to be paid, the execution date, and the counterparts of an operation. It fills out the payment order to be sent by your customer.

• You can bill for the functionalities of detecting the data and filling out the payment order.
• You can't bill for the execution of the payment order itself, or for the opening of the account.

Fee classification

Billable fees

Some fees aren't classified as banking fees. As a Swan Partner, you can bill for the following fees:

• Fees connected to collecting debts
• Preparation of payment orders
• Fee for shipping a debit card
• Improper use of the account

Non-billable fees

Many fees are classified as banking fees and are therefore non-billable. As a Swan Partner, you can't bill for the following fees.

Category	Fee
Accounts	Account administration Account funding by credit card Fee per inactive account Fee for closing an account Monthly provision of a statement of transactions carried out on the account, in paper format Document search fee (drafting a circulation letter for a legal entity holder)
Cards	Deferred debit card Immediate debit card Provision of a credit card Provision of a debit card Payment by card Payment card with systematic authorization
Credit transfers	Fees per instant transfer Receipt of a non-SEPA transfer Transfer
Direct debits	Stop fees for direct debit
Subscription	Subscription to remote banking services Subscription to products including account status SMS alerts (per alert) Subscription to products including account status SMS alerts (per month)
Other	Cash withdrawal Payment acquisition services (Swan's merchant offer to accept payments)
Incident fees (also classified as banking fees)	Intervention fee Fee for the notification letter for unauthorized account in debt Fee for non execution of a standing order due to lack of funds Fee for direct debit rejections due to an insufficient balance Stop fees for the card Processing of judicial or administrative seizures, notice to third party holders Charges for seizure of account Fee for information missing or incorrect related to a transfer Charges for notifying the Banque de France of a decision to withdraw a credit card