Audience:
Delivery and shipping
How printed cards reach cardholders: the delivery address and Swan's France and Spain printing hubs.
When printing physical cards with the printPhysicalCard, addCards, and addCardsWithGroupDelivery mutations, use the address fields according to the delivery address guidelines.
Printing and shipping hubs
Delivery time for physical cards depends on the type of card material you select and your cardholders' location. It typically takes 2-5 business days for cards to be delivered. The delivery times listed here are estimates and aren't contractual.
Swan has two printing hubs: one in France and the other in Spain. France is Swan's default hub. To choose the Spain hub, tell your PIM and they'll configure it.
The printing hub is defined in the card product ID. If you'd like to ship cards out of both hubs, you need two card products: one with France as the hub, and the other with Spain.
If your cardholder reports not receiving their physical card, refer them to the Swan Support Center.
France hub
The France hub prints and ships out of Dijon, France, and ships using either La Poste (France's postal service) or DHL. The hub has several intended destinations:
- France
- Belgium
- Italy
- Northern Europe
- French overseas departments and territories (DROM-COM):
- French Southern Territories (ATF), Saint Barthélemy (BLM), Faroe Islands (FRO), Guadeloupe (GLP), French Guiana (GUF), Saint Martin (French part) (MAF), Martinique (MTQ), Mayotte (MYT), New Caledonia (NCL), French Polynesia (PYF), Réunion (REU), Saint Pierre and Miquelon (SPM), and Wallis and Futuna (WLF)
You have the option of group or non-group delivery.
| Delivery type | Destination | Shipping provider |
|---|---|---|
| Group delivery | All locations | DHL |
| Tracked non-group delivery | France and DROM-COM | La Poste |
| Tracked non-group delivery | Northern Europe and unlisted locations | DHL |
| Untracked non-group delivery | Northern Europe and unlisted locations | La Poste |
Spain hub
The Spain hub prints and ships out of Madrid, Spain, and ships using either Correos (Spain's postal service) or Nacex. The hub has two intended destinations:
- Spain
- Portugal
You have the option of group or non-group delivery.
| Delivery type | Destination | Shipping provider |
|---|---|---|
| Group delivery | Spain and Portugal | Nacex |
| Tracked non-group delivery | Spain and Portugal | Correos |
Shipping methods
You can set the shipping method for your users' physical cards. To do so, select the shippingProvider option in the physicalCardCustomOptions input when you add a card, or use the printPhysicalCard mutation.
The full list of shipping providers and the hub each one ships from is in the reference.
For cards issued in the Netherlands, qualified physical cards embed a Maestro fallback.