Email communications

Swan notifies your end users about account closure by email according to your communication preferences: you (partner) only, you and the end user, or end user only. Whatever your preference, end users always receive the legally required closure notifications. Refer to the tab for your communication preferences.

Notification emails

You (partner) only

Closure notification emails when your preference is partner only

Communication preferences

Swan respects your communication preferences. But notifying end users about account closure is a legal requirement and can't be removed from the user flow.

Consider the following timelines in your implementation. Other than immediate closure, you're notified first and can therefore notify your users about their account before the closure date.

Timeline	Overview
Immediate closure 2 emails	Immediately: Notification of account closure sent to the end user, with you in copy. Immediately: Separate notification of account closure sent to you.
Closure within 60 days 3 emails	Immediately: Notification of the account closure date sent to you only. On closure date: Notification of account closure sent to you. On closure date: Separate notification of account closure sent to the end user, with you in copy.
Closure in 60 days or more 4 emails	Immediately: Notification of the account closure date sent to you only. A month before closure date: Reminder of account closure sent to you only. On closure date: Notification of account closure sent to you. On closure date: Separate notification of account closure sent to the end user, with you in copy.

You and the end user

Closure notification emails when your preference is partner and end user

Timeline	Overview
Immediate closure 1 email	Immediately: Notification of account closure sent to the end user, with you in copy.
Closure within 60 days 2 emails	Immediately: Notification of the account closure date sent to the end user, with you in copy. On closure date: Notification of account closure sent to the end user, with you in copy.
Closure in 60 days or more 3 emails	Immediately: Notification of the account closure date sent to the end user, with you in copy. A month before closure date: Reminder of the account closure date sent to the end user, with you in copy. On closure date: Notification of account closure sent to the end user, with you in copy.

End user only

Closure notification emails when your preference is end user only

Timeline	Overview
Immediate closure 1 email	Immediately: Notification of account closure sent to the end user.
Closure within 60 days 2 emails	Immediately: Notification of the account closure date sent to the end user. On closure date: Notification of account closure sent to the end user.
Closure in 60 days or more 3 emails	Immediately: Notification of the account closure date sent to the end user. A month before closure date: Reminder of the account closure date sent to the end user. On closure date: Notification of account closure sent to the end user.